How can we support you?
Frequently Asked Questions
Find answers to the most frequently asked questions quickly and easily.
Where can I choose the delivery option?
All delivery options will be displayed at checkout once you enter the delivery address, where you can select the option you prefer.
Can you choose between a cold foam topper or an H4 mattress?
Yes, individual adjustments are possible.
By default, we supply our beds with an H2/H3 mattress and a viscoelastic topper. However, if you prefer an H3/H4 mattress or a cold foam topper, we are happy to make this custom-made at no extra charge . Please simply let us know during the ordering process:
After adding the product to your shopping cart, you'll be redirected to the shopping cart. There, on the right-hand side, you'll find a field for ordering information . Enter whether you'd like an H3/H4 mattress ( for one or both sides ) or a cold foam topper.
Please note:
Even if the product is shown as in stock, we cannot access our inventory for special requests. Your order will be produced individually for you. This extends the delivery time to approximately 3 weeks , as is usual for custom-made items.
Can I try out your beds?
We are a pure online shop and therefore do not have a showroom where you can try out our products. For this reason, we offer you 30 days to test the product. If you do not like it, you can return it free of charge and get the purchase price refunded.
Will the order arrive without prior notice?
No. The shipping company will contact you for each delivery to arrange a delivery date. Only express shipping will be delivered without prior appointment.
Who can help me if I have questions about the order or the bed?
If you have any questions, our customer service will be happy to help you. Simply call +49 6281 5374 699 or send an email to info@belanoti.com
Do I have to register or can I order as a guest?
You can order from us either as a registered customer or as a guest.
Can I change my order later?
Orders cannot usually be changed retrospectively. A change is only possible if the order has not yet been dispatched. If you want to change your order after it has been dispatched, we will have to cancel the entire order and create a new order. Please note that in this case the delivery time starts again from the beginning.
Can I purchase items on account?
Yes, you can also conveniently purchase items from our shop on account via the payment service providers Klarna or PayPal.
